Kenya Power unveils customer self-service portal.
Kenya Power has launched a self-service portal to enable customers to conveniently apply for electricity connections from the comfort of their locations.
Customers can use Kenya Power’s mobile phone App ‘My Power’ to apply for electricity or visit the self-service portal using a computer or a mobile phone.
In a statement, Kenya Power Managing Director and CEO Bernard Ngugi said that when making their applications, customers will be required to submit land/property ownership documents, ID cards and PIN certificates through the portal.
Once they apply, customers will get a reference number instantaneously that they can use to proactively query and track their application status via USSD code *977#.
“The portal is in line with one of the Company’s core strateg...